We are committed to providing quality digital products and services to our users. Please carefully review our Refund Policy to understand the terms and conditions under which refunds may be issued.
1. Digital Products and Services
Our website primarily offers digital products and services, including mods, software tools, and downloadable content. Due to the nature of digital goods, all sales are final and non-refundable once the product has been downloaded or accessed, except in the following circumstances:
- Defective Product: If a digital product you purchased is proven to be defective or non-functional, you may request a refund or replacement within 14 days of your purchase. Refunds for defective products will be issued only after verifying the issue.
- Unauthorized Purchase: If your account has been used without your authorization to make a purchase, you must notify us immediately. We will investigate the claim and may issue a refund if the purchase is determined to be unauthorized.
2. Eligibility for Refunds
To be eligible for a refund, you must meet the following conditions:
- You must submit your refund request within 14 days of the purchase date.
- The product must be defective, non-functional, or unfit for its intended use.
- You must provide proof of purchase, such as the order confirmation or receipt.
- You must not have received the product as part of a promotion or discount, as these are generally non-refundable.
3. Non-Refundable Items
The following items and services are not eligible for refunds:
- Mods, tools, or digital content that have been successfully downloaded or accessed.
- Subscriptions or memberships after the trial period (if applicable).
- Products purchased during promotional or sale periods.
- Any items that are explicitly marked as non-refundable in the product description.
4. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Email us at support@gtamodify.com with the subject line “Refund Request” and include your order number, details of the product, and the reason for your request.
- Verification: We will review your request and verify the issue with the product.
- Decision: If your refund request is approved, we will process your refund within 7-10 business days to your original method of payment. We will notify you via email once your refund is issued.
5. Refunds for Subscription Services
If you are subscribed to a recurring service, you may cancel your subscription at any time. Refunds for subscriptions will only be issued if:
- You cancel within 24 hours of your initial subscription.
- The subscription service has not been used during that period.
After the 24-hour window, cancellations will only stop future billing, and no refund will be issued for the current billing period.
6. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be reflected on this page, and we encourage you to review this policy periodically to stay informed of any updates.